PocketPup Support

App problems

In the app, open Settings → Report a problem to send a description and optional screenshot with diagnostics. You can also email contact@devicebytes.com.

Privacy and account deletion

Open Account & privacy to read the policy, change AI photo permission or initiate account deletion. You can reach these controls during onboarding as well as from Settings. You do not need to email support to start deleting your account.

Without the app, visit https://pocketpup.devicebytes.com/delete-account or email contact@devicebytes.com with the subject “PocketPup account deletion request” and the email associated with your account. We verify ownership before processing. Do not send passwords or sign-in codes. The expected completion window is 7 days after verification and acceptance; we send confirmation when processing finishes.

Community and Doghouse safety

Use the report and blocking controls on posts, comments and community profiles. Manage friends, requests, following, followers and blocked accounts from the Feed. Owners can remove caregivers, and caregivers can leave a Doghouse. For an urgent abuse report or moderation appeal, contact contact@devicebytes.com.

Invitations and sign-in

Open an invitation using the account whose email matches the invite. If it expires, ask the owner for a new one. If you use Apple Hide My Email, the owner may need to invite the relay address associated with your PocketPup account. Use Forgot password on the sign-in screen to reset an email/password account.